Following are questions frequently asked by our customers. For additional information, please visit our Contact Us page or call our customer service department at 888-792-8588.

Appointments are not required, and My Eyelab always welcomes walk-ins. But we suggest that you schedule your exam for a specific date and time. To do this, please visit our schedule eye exam page.

Most eye exams at My Eyelab are free with the purchase of your glasses with us. However, if you only want an eye exam, the cost is about $45. For more information, contact your local My Eyelab store.

Yes, gift certificates may be purchased at our stores. They’re the perfect gift for birthdays, holidays, anniversaries, and more. Simply stop in your local My Eyelab store to purchase a gift certificate.

Our Locations page provides the days and hours of operation for your local My Eyelab store.

Simply call our customer service staff for any information relating to your order. They can be reached at 888-792-8588, Monday-Friday, 9 am-6 pm EST. Please have a copy of your order handy, so we can best serve you. If you reach us after hours, please leave a detailed message, so we can return your call the next business day. If you prefer, you can also reach us by email.

To ensure you receive the best possible care at the best possible price, we accept most types of vision insurance at My Eyelab. For more information on which plans are accepted, please visit our vision Insurance page or contact your local store.