Book Eye Exam

English / Español

Or call us at (866) 286-7036


Listed below are questions frequently asked of our customer service department. If you don’t see your question answered here, please visit our Contact Us page to request more information or call our customer service department at (877) 792-1772.

We accept most major insurance plans. See our Vision Insurance page for a current list of accepted insurance. We also offer in-store promotions, some of which can be paired with insurance purchases.

The time frame for delivery will vary depending on your prescription, the frames you choose, and any additional features you add to the glasses. The store associate will provide you an approximate delivery time frame based on your selection at the time of purchase.

We accept Credit Cards, Debit Cards, Checks, Care Credit, and Cash.

A contact lens exam typically costs $89.00* and includes prescriptions for both contacts and glasses, a free pair of trial lenses, and a follow-up visit with the doctor for up to 3 months.

*Exam pricing may vary by state, contact us or visit the store for more details.

The eye exam is free* with the purchase of glasses. A contact lens exam typically costs $89.00** and includes prescriptions for both contacts and glasses, a free pair of trial lenses, and a follow-up visit with the doctor for up to 3 months.

*You will be charged for the cost of the eye exam, but will receive a credit against the value and/or BOGO 2 pair offers equal to the lesser of the cost of the eye exam or $45.00 ($59.00 in AR, OK, MS, and AK).

**Exam pricing may vary by state, contact us or visit the store for more details.

The eye exam is free* with the purchase of glasses. A contact lens exam typically costs $89.00** and includes prescriptions for both contacts and glasses, a free pair of trial lenses, and a follow-up visit with the doctor for up to 3 months.

*You will be charged for the cost of the eye exam, but will receive a credit against the value and/or BOGO 2 pair offers equal to the lesser of the cost of the eye exam or $45.00 ($59.00 in AR, OK, MS, and AK).

**Exam pricing may vary by state, contact us or visit the store for more details.

Our company stands behind the products we sell by offering a thirty-day satisfaction guarantee. If you’re not completely satisfied with your frame(s), we will gladly restyle them at no charge for any other equal or lower-cost frame in our inventory.

If My Eyelab fails to meet your promise time and/or does not manufacture your lens according to the American National Standards Institute’s (ANSI) guidelines, we will promptly issue a refund for money spent on eyeglasses.*

*Cost of the eye exam will not be refunded.

The Contact Lens Value Pack offer is specifically for the CooperVision brand Biomedics Premier. In order to qualify, you must have a prescription for this brand. The brand is CooperVision, Biomedics Premier. The offer includes a $50 credit towards a complete pair of eyeglasses, see store for more details.

Unless specified, offers listed for more than one pair can only be redeemed by one customer.

My Eyelab is rapidly expanding! Please check our Locations page or contact us directly at (866) 286-7036 for additional information about our store locations and to schedule your eye exam.

This offer only applies to the purchase of glasses. A contact lens exam typically costs $89.00* and includes prescriptions for both contacts and glasses, a free pair of trial lenses, and a follow-up visit with the doctor for up to 3 months.

*Exam pricing may vary by state, contact us or visit the store for more details.

Yes, as long as your prescription is still valid, we can fill the order accordingly.

We have frames starting as low as $19.00 and two pairs of glasses starting at $59.95.* All regularly-priced frames and lenses are Buy One Get One Free – purchase any complete pair of glasses (frame and lenses) at our regular price, and receive a second complete pair of equal or lesser value free.

*Offer may vary by location, and not all prescriptions or frame selections will apply. See store for more details.

We do take walk-ins; however, we do recommend that you schedule an appointment. Please visit our website or contact us directly at (866) 286-7036 to schedule your appointment.

Yes, this offer is available with an outside prescription as long as the prescription is still valid.

We offer eye exams to patients from ages 6 through 80*.

Varies by location, see store for details.

An eye exam at My Eyelab takes Approximately 15 minutes.

Yes, we can use your own frame to mount new lenses provided that we inspect the frame condition to ensure that we can supply new lenses.

Yes, we carry a large selection of designer brands. Please visit your local store or our website to review our selection of frames.